Business Challenges
The challenge of advanced digitization and network technology that mainly fuels the “all IP” initiatives drives the various flavors of convergence such as Prepaid Postpaid convergence, OSS/BSS convergence, Fixed Mobile Convergence (FMC), etc. All these initiatives not only have an impact on the OSS infrastructure (with initiatives like IMS), but also have a significant impact on the business support infrastructure.
Having a single BSS infrastructure and functions (like creation of single customer invoices, single view on the customer, single payment infrastructure, etc.) is a significant issue for telecom operators. The appropriate standardization of intra- as well as inter-company interactions across such business support functions and company boundaries do not exist - yet. Therefore evolving/putting an appropriate business support infrastructure in place requires a strong portfolio of respective components and a strong system integration practice.
Capabilities
Atos Origin’s world class capabilities in the BSS area are backed by:
• An historically strong Billing practice, excellent BSCS and PORTAL skills, highly skilled professionals in BSS process and IT architecture design
• Pre-paid service solutions centre with deep engineering skill in IN-design, network protocols and IN-Billing platforms integration
• E2E Application Management – from development to operations – of highly complex BSS landscapes for a number of major telecoms
• LMS (Loyalty Management System) is a modular, automated and highly cost-effective Prepaid / Postpaid Telco implementation of a classic Customer Loyalty Program. LMS aims to increase the existing subscribers’ loyalty by rewarding their spending and attract new subscribers.
Our experience spans the full range of the Billing Domain. Our “design, build, operate” service offering has such strong practices and helps telecom companies during the complete lifecycle from drafting the right business support strategy, implementing it with appropriate solutions and services by selecting the right components, upgrading existing solutions/services, replacing legacy systems, integration with new (adjunct) systems, up to operating complex business support infrastructures based on our operational best practices.
Service Approach
Our modular and structured BSS service and solution offering is organized around three elements:
• The reference architecture
• The customer lifecycle driven process model
• The service pyramid
The reference architecture and the process model help putting the offering into perspective for the network operators’ business. Furthermore these two components provide a common basis for cross and up selling of our solutions/services, as well as providing a mid and long-term perspective of the solution/services being offered.
The service pyramid (which exists for each of the components of the reference architecture) is used to organize our services, which are always organized around a business issue of a network operator (top of the pyramid). Typically the service pyramid has three mutually interlinked layers (consulting, system integration and operations). This modular and structured best practice kit allows us to “mix and match” our offering to the specific requirements of the customer.