Atos Origin Ranks No. 1 in IT Telecom Outsourcing
Published by Orbys consulting, the 2009 Black Book of Outsourcing client experience survey investigates a subset of over 186 technology and application outsourcing (AO) contracts held by 77 of the top suppliers of the telecommunications industry.
The report has awarded Atos Origin the prestigious “Top Honours Overall 2009” status. In the report, Atos Origin is ranked number one in 11 out of 18 questions to Telecom Operators for the second year in a row. We are also scored as a top supplier based on customer experience in all the relevant KPIs:
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Overall performance
- Innovation
- Customization
- Delivery excellence
- Marginal value adds
- Best of breed technology and process improvement
- Support and customer care
- Branding and marketing communications
Areas where Atos Origin’s expertise is sought include application development and maintenance, technology infrastructure management, bundled ITO/BPO initiatives, data security, integration and interfaces, trust, innovation, customization and reliability. Atos Origin also makes extraordinary efforts to adapt and convert client-specific needs into workable solutions within efficient cost and time considerations.
If you would like to learn more about Atos Origin's capabilites and experience in outsourcing, or to request a copy of the report, click here.
About Orbys consulting
Orbys is an award winning sourcing consultancy and part of the Datamonitor Group. The Datamonitor Group is an independent, premium business information and market analysis company that assists clients with operational and strategic decision-making.