Delivered via the Internet, LENNON provides the Train Operating Companies (TOC) with instant access to information that will help them to determine which products are profitable, how accurate the retailing process is and exactly how much products contribute to the business in terms of daily earnings.
"The launch of LENNON is a significant milestone for the rail industry, demonstrating how technology is improving efficiency and customer service."
Antony Lain, Chief Executive Officer, Rail Settlement Plan
Business Challenges
- Replace CAPRI, an 18 year old limited system in terms of providing useful management information to stakeholders.
- Required system that provided ability to see earnings much more in real-time, with the ability to easily access and analyse large amounts of data to make more informed business decisions.
Solutions
Implement a very complex technology solution called LENNON: Latest Earnings Networked Nationally Over night:
- Coordinate with all stakeholders- RSP the 27 Train Operators, and other third parties such as credit card acquirers and ticket issuing system suppliers to ensure each had its own IT management processes and communications infrastructures to interface with LENNON.
- Technical complexity: ability to process information on every single UK train ticket sale, collects sales data, validates this data to confirm its accuracy, allocates earnings to each of the 27 TOC’s, all achieved within 24 hours of a ticket purchase.
Benefits
- LENNON enables TOC’s to review their daily performance figures and customer usage patterns for the first time.
- The solution has transformed rail settlement processes and improved the way industry accesses and uses passenger fair information to create new products and enhance customer service.
- March 2004: At the Railway Industry Innovation Awards, ATOC won the information technology award for the LENNON solution, a "smooth introduction of such a complex system…"
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