The continuous change and innovation that shaped Costa Crociere’s early years continue to impact the group’s growth today. A clear need to improve its broad-reaching IT systems performance was identified.
Our partnership with Atos Origin began in 1998. The dynamic approach that has always been a feature of our company, together with the need for optimal and continuous cruise and tourist service reservations, led us to seek a partner able to support us with real expertise, flexibility and speed. The result was a profitable exchange of ideas with the people at Atos Origin and the development of what has proved for us to be a strategic partnership operating on several fronts.
Margherita Tonan, Vice-President of IT, Costa Crociere
Business Challenges
- Improve the IT system’s performance
- Evaluate and re-engineer the group’s various IT systems
Solutions
- Set up a work group of 25 people on booking, data warehouse management and supply chain area
- Create a new web-based B2E system, enabling front-end dialog
- Introduce a new management system, using cross-references data and developing effective sales strategies
- Select I2 for planning materials purchasing and catering
Benefits
- Working budget is positive and times and targets have been respected
- Set up sophisticated, easy-to-use systems
- Improved sales efficiency
- Maximized profits
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