AstraZeneca is one of the world's leading pharmaceutical companies and is at the forefront in tackling the challenges of regulatory approval on a global basis.

"Atos Origin provides a more cost-effective solution for a 24-hour support operation than we are able to provide ourselves", says John Ash, GEL Support Lead. "We selected Atos Origin because of the match of technical requirements as well as their strong customer service skills. They have demonstrated a very high degree of professionalism in tackling the job and adapted very quickly to a new and constantly changing environment. We have no regrets in choosing Atos Origin as our global support partner."

Peter Johnson, VP IS Global Drug Development, AstraZeneca

Business Challenges

AstraZeneca has successfully implemented a single regulatory document management system, the "Global Electronic Library", based upon Documentum software. The system is used by over 8,000 people around the world to view, review, author, publish and submit ALL regulatory documents within AstraZeneca.

The system has provided tremendous benefits to AstraZeneca in terms of control, speed of working and quality, and is used by a multitude of groups across the organization, ranging from Discovery through Development to Manufacturing Operations and Marketing Companies around the world.Atos Origin provides Global Technical Application Support for AstraZeneca's Global Electronic Library.

The support is provided on a 24-hour basis for the 8,000 users around the world, using a combination of site based and on-call staff to resolve any technical queries that are inevitable with such a mission-critical system that is used by so many people across the globe.